Course Summary
Discover the world of service excellence with our Higher Certificate in Service Management, a comprehensive programme designed to prepare you for the fast-paced and dynamic service sector. This learning course, accredited at NQF Level 5, is crafted to offer foundational knowledge and practical skills essential for mastering service management principles and practices.
Course Overview
Certification:
The IIE Higher Certificate in Service Management
NQF Level 5
SAQA ID No: 120260
Credits: 120
Entry Requirements:
NSC: HC pass with 30%
SC: Endorsement of 33.3%
International students: USAf Exemption Certificate
Senate Discretionary Admissions for mature age candidates
Full Time:
Duration: 1 year
Campuses: Gauteng and Western Cape
Online Learning:
Duration: 18 months
- IIE Sandton is a registered distance site.
Course Content
IIE HSM Higher Certificate in Service Management consists of the following modules:
• Digital and Academic Literacies
• Introduction to Quantitative Thinking and Techniques
• Applied Communication Techniques
• Introduction to Service Management
• Service Operation Management
• Service Quality and Innovation
• Technology in Service Management
• Work Integrated Learning
Lead in these Careers
The IIE HSM Certificate in Service Management opens up a world of opportunities developing confidence, professionalism and business expertise. It affords students the opportunity to follow their interests and passion globally, with the skills and mindset, to create exceptional experiences and be able to run and operate a business at any level.
Career Opportunities include:
- Customer Service Officer
- Business Service or Customer Journey Consultant
- Customer Success Representative
Admission Requirements
NSC: HC pass with: English - 30%
NSC: HC pass: English - 40%
SC: Endorsement: English - 33%
SC(a): Endorsement: A minimum of 30% in LOLT in NSC/S(a) OR min. of 33% in SC
International Students:
An USAf Exemption Certificate to degree studies is required with 30% or equivalent for English.
Senate Discretionary Admission:
Where candidates do not satisfy the formal admission requirements for this qualification, The IIE may consider an admission application in terms of the Credit Accumulation and Transfer, Recognition of Prior Learning and Qualification Completion Policy (IIE010).
