Welcome to the School of Hospitality & Service Management
Setting you up for success from day one
In the age of the experience economy service trumps everything. The modern consumer prefers experiences over stuff. That’s why we need to think differently about service and how it lies at the heart of each experience.
Every touchpoint between a customer and a brand is an experience – one capable of creating positive memories for the customer. Memorable service develops strong brand loyalty and valuable user-generated content like rave reviews for restaurants, hotels, casinos, amusement parks, events, cruises, and entertainment.
Iconic brands know this. They pull out all the stops when it comes to service. Disney Institute teaches the Disney way in the form of courses on customer service and experience. The Ritz-Carlton has a team of trainers that companies hire to learn the secrets of creating world-class hospitality and service. Zappos.com has its Delivering Happiness programmes. Hilton empowers its front-line staff with customer feedback and gives them data to provide personalised, proactive service to every guest.
From food and beverages, to travel and tourism, lodging, recreation and retail, service is about knowing what every person wants and needs and using that information to create custom experiences.
In this world, skills in service innovation will shape the future of work. The nature of careers is changing fast and having the right skills will empower you to quickly adapt or evolve in response to shifting circumstances. How well you can change your mindset will help define your career path.
Remember that your starting point matters as much as your destination. Sign up with us and become part of the workforce of the future.
Championing a new era in hospitality and service management education
The Independent Institute of Education (IIE) School of Hospitality & Service Management is a centre of service education excellence. We offer a new standard in industry-aligned service and hospitality-focused qualifications, each underpinned by a strong commercial learning foundation.
The IIE qualifications equip our future graduates with the commercial and operational skills needed to find successful employment and seize leadership opportunities in the private and public sectors.
We offer students the opportunity to participate in an immersive service or hospitality-centric academic programme that delivers a rich, practical learning experience.
Growing market demand, coupled with rapid global shift to a service-focused and experience economy, prompted us to establish the IIE School of Hospitality & Service Management. Through the School, the IIE seeks to specifically address the rapidly expanding need for service, hospitality and customer-centric education, from entry-level through to management-level qualifications.
The launch of the IIE School of Hospitality & Service Management signals a commitment to remodelling, reconceptualising and reimagining the provision of service-centred, industry-aligned professional qualifications.
What's New in
Hospitality?
Companies are increasingly appointing Hospitality Management graduates to senior positions outside of their ‘traditional’ roles, because of the tremendous breadth of transferable skills gained during their studies and practical training - particularly their ability to interface effectively with the public and handle diverse crises.
Due to an increase in expectations regarding what constitutes good customer service on the part of the general public, companies look for those leaders who have a track record of being able to fulfil the needs and demands of their customers, and a hospitality management background is emerging as a qualification that encapsulates the diverse range of skills required to do so.
In recent years, the definition of hospitality evolved beyond the traditional one of ‘the cordial and generous reception and entertainment of guests, visitors or strangers’ into a whole new perception of what it means to live and work in the hospitality industry.
This is opening an abundance of career opportunities for graduates.
The skills and competencies you need to
succeed
Our global standard graduates are able to access the expansive career opportunities available to young people who earn a truly comprehensive and expansive qualification encompassing both the hospitality and service management disciplines.
Our programmes have been developed based on research, industry liaison and engagement, combined with rigorous content development.
They include registered and accredited contemporary hospitality and service management-based qualifications – from Higher Certificates and Advanced Diplomas to a Degree. The new qualifications offered by The IIE will be available in both face-to-face contact learning as well as through online IIE distance-based learning, expanding access and allowing greater flexibility.
The new IIE School of Hospitality & Service Management is part of the Faculty of Commerce adding to our curriculum team the full skills of the largest faculty at The IIE.
World-class Qualifications
Our internationally quality recognised by the British Accreditation Council qualifications allow you to study full time or online, taking you another step closer to the dream career you have always wanted.
See what we have on offer and join us today
Enquire Now
We ask for lots of information because, as with any good relationship, we want to get to know you. We promise you that it’s worth taking the time and putting in the effort to complete the enquiry form properly.
We know you are serious about your future, so take a few minutes now to secure an amazing future for yourself. It’s worth doing!
Apply Now
If you’ve already enquired, we have your details. All we need now is a little more information, your application fee and then you’re done!
For those of you starting your application from scratch, we’ll give you the same advice as our first-time enquirers. Hang in there; we ask for lots of information because we need to get acquainted with you. Like anything in life worth doing, it’s worth doing right and we know you are serious about your future. So … take a few minutes now to secure an amazing future for yourself.
