IIE Higher Certificate in Service Management
Course Summary
The IIE’s Higher Certificate in Service Management offers a tailored learning journey to support your development of key service-oriented knowledge and skills. The programme highlights key business operations in the service management field through a detailed focus on both theory and practical learning. This qualification has a clear focus on preparing you for the workplace, and the modules are situated in real service management business contexts that will introduce you to the world-of-work through project-based learning and placement in industry. Effective communication and customer relations skills are at the heart of service-centric environments. You will acquire a deep understanding of these principles and, more importantly, the ability to apply them in real-world workplaces. This qualification is specifically aimed at supporting you to enter employment as a junior in the service sector or to progress to further education
Course Overview
Certification:
The IIE Higher Certificate in Service Management
NQF Level 5
SAQA ID No: 120260
Credits: 120
Full Time:
Duration: 1 year
Campuses: Gauteng and Western Cape
Online Learning:
Duration: 2-3 Years
- IIE Sandton is a registered distance site.
Course Content
IIE Higher Certificate in Service Management consists of the following modules:
• Digital and Academic Literacies
• Introduction to Quantitative Thinking and Techniques
• Applied Communication Techniques
• Introduction to Service Management
• Service Operation Management
• Service Quality and Innovation
• Technology in Service Management
• Work Integrated Learning
Lead in these Careers
The IIE Higher Certificate in Service Management opens up a world of opportunities developing confidence, professionalism and business expertise. It affords students the opportunity to follow their interests and passion globally, with the skills and mindset, to create exceptional experiences and be able to run and operate a business at any level.
Career Opportunities include:
- Junior Customer Service Officer
- Business Service or Customer Journey Consultant
- Customer Success Representative
Admission Requirements
NSC: HC pass with: English - 30%
NSC: HC pass: English - 40%
SC: Endorsement: English - 33%
SC(a): Endorsement: A minimum of 30% in LOLT in NSC/S(a) OR min. of 33% in SC
International Students:
An USAf Exemption Certificate to degree studies is required with 30% or equivalent for English.
Senate Discretionary Admission:
Where candidates do not satisfy the formal admission requirements for this qualification, The IIE may consider an admission application in terms of the Credit Accumulation and Transfer, Recognition of Prior Learning and Qualification Completion Policy (IIE010).
