IIE Higher Certificate in Hospitality Management

Course Summary

The IIE’s Higher Certificate in Hospitality Management equips learners to demonstrate a coherent and encompassing understanding of management principles and how these apply to hospitality operations. 

Students will acquire the skill set to interpret challenges in the various hospitality departments, deliver services efficiently and effectively, solve problems, and exploit opportunities to improve services. 

Students will understand customer segmentation and target markets and have an understanding of the legal requirements that have an impact on the hospitality businesses as well as understand basic accounting principles and their application to a hospitality business. 

Course Overview

Certification: IIE Higher Certificate in Hospitality Management

 (NQF Level 5, SAQA ID 115450)

 Min Credits: 120



Intakes: February and July 

Language: English

Full Time:

• Duration: 1 year
• Campuses: Gauteng and Western Cape

Distance (Online):

• Duration: 18 months
  
• IIE Sandton is a registered distance site.

Course Outcome

• The purpose of the IIE Higher Certificate in Hospitality Management is to equip learners with the knowledge, skills, values and attitudes necessary to manage and lead hospitality departments and small establishments effectively within the complex and highly competitive hospitality environment.
• 
  
• This qualification is aimed at developing applied managerial and supervisory competencies in core hospitality areas ensuring that qualifying learners can translate their learning into practice in a professional context.
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• Learners will be equipped with theoretical knowledge and practical skills to demonstrate the integrated competencies of accountability, ethical behaviour and a future-focused problem-solving approach, within the context of an industry that is continuously facing internal and external challenges. 
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• Learners will develop professional and interpersonal skills and will be competent in a variety of operational and analytical abilities needed to take up supervisory level positions, or with further experience, advance to entry-level management positions in various departments of the hospitality sector.

Course Content

The IIE Higher Certificate in Hospitality Management consists of the following modules:

• 
  
• Introduction to Hospitality Management 
• Front Office and Rooms Division Management
• Food and Beverage Studies
• Digital and Academic Literacies
• Basic Accounting Food Service Management
• Hospitality Legal Requirements 
• Work Integrated Learning
  

Lead in these Careers

The IIE Higher Certificate in Hospitality Management opens up a world of opportunities developing confidence, professionalism and business expertise. It affords students the opportunity to follow their interests and passion globally, with the skills and mindset, to create exceptional experiences and be able to run and operate a business at any level.

Career Opportunities include:

Hospitality Focused Careers: 

• Front of House Assistant Manager 
• Rooms Division Assistant Manager
• Food and Beverage Assistant Manager
• Concierge 

Service Focused Careers: 

• Customer Success Advisor
• Service Specialist (mid-level)
• Customer Support Representative
• Customer Experience Associate
  

Admission Requirements

Minimum Admission Requirements:

An appropriate Higher Certificate or relevant equivalent (at least 120 credits, NQF Level 5). 

International Students:

A SAQA NQF Level 5 Evaluation Certification in an appropriate field.  

Senate Discretionary Admission:

Where candidates do not satisfy the formal admission requirements for this qualification, The IIE may consider an admission application in terms of the Credit Accumulation and Transfer, Recognition of Prior Learning and Qualification Completion Policy (IIE010).